Need
help solving a project problem?
Project management stems from the need to
plan and coordinate large, complex, multifunctional efforts. History
provides us with many project examples. Noah’s project was
straightforward—build an ark. The material requirements indicated
that the ark should be built with gopher wood and to prescribed
dimensions. Ulysses built the Trojan horse. Medieval cathedrals were
designed and built over the course of centuries. However, not one of
these projects deployed a consistent, coherent methodology of
management techniques aimed at schedule development, cost control,
resource acquisition and deployment, and risk management.
Project management, as we have come to know it,
was the solution to a practical problem. Governmental communications
in the latter part of the twentieth century, unfortunately, often
involved technical staff speaking only with their technical
counterparts in defense-contractor organizations. Each discipline
conferred with its own colleagues. Changes in one aspect of a
system—say, payload weight—were not always communicated to other
interested and affected parties, such as avionics or engine design.
Too often, the results were cost and schedule overruns, as well as
systems that failed to meet expectations.
The concept of the project manager emerged as a
focal point of integration for time, cost, and product quality. This need for a central point of integration was also
apparent in many other types of projects. Architectural,
engineering, and construction projects were a logical place to use
project management techniques. Information systems design and
development efforts also were likely candidates to benefit from
project management. For projects addressing basic or pure research,
principal investigators were no longer only the best scientists, but
were also expected to manage the undertaking to one degree or
another.
If project management is indeed a solution,
then we have to recognize how it reacts and adapts to workplace and
marketplace needs such as the following:
Higher-quality products
More customized products
Shorter time-to-market
Global competition
Easier information access
Technology growth
Global organizations seeking uniform practices
A project is “a temporary endeavor undertaken to create a unique
product, service, or result” (A
Guide to the Project Management Body of Knowledge (PMBOK®
Guide)—Fourth Edition, Project Management Institute, 2008, p.
5). Projects are temporary because they
have a definite beginning and a definite end. They are
unique because the product, service, or result is different in some
distinguishing way from similar products, services, or results. The
construction of a headquarters building for ABC Industries is an
example of a project. The unique work is defined by the building
plans and has a specific beginning and end.
Project management
is “the application of knowledge, skills, tools, and techniques to
project activities to meet the project requirements” (Ibid., p. 6).
In mature organizations, multiple projects may
be grouped and managed together in a program to obtain
benefits and control not available from managing them individually
(see Ibid., p. 9). Multiple programs may be grouped and prioritized
into portfolios aligned
around larger strategic organizational objectives. Portfolio
management is the
“centralized management of one or more portfolios, which includes
identifying, prioritizing, authorizing, managing, and controlling
projects, programs, and other related work, to achieve specific
strategic business objectives” (Ibid., p. 9).
Management is routinely understood to be accomplishing work through the expenditure of resources. More rigorously, management is the science of employing resources efficiently in the accomplishment of a goal. The classic functions of management are planning, directing, organizing, staffing, controlling, and coordinating.
Planning is a process. It begins with an understanding of the current situation (the “as-is” state) and the desired future (the “to-be” state). The gap between these two states causes the project manager to identify and evaluate alternative approaches, recommend a preferred course of action, and then synthesize that course of action into a viable plan.
Directing communicates the goals, purposes, procedures, and means to those who will do the work. Directing is the process of communicating the plan, whether orally or in writing.
Organizing brings together the nonhuman
resources needed to achieve the project’s objectives. To organize is
to manage the procurement life cycle. It begins with the need to
define requirements for materials, equipment, space, and supplies.
It also identifies sources of supply, ordering, reception, storage,
distribution, security, and disposal activities.
Staffing brings together the human
resources. From a managerial perspective, human resources are first
seen as the number and mix of individuals in terms of skills,
competency levels, physical and logical location, and costs per unit
of time.
Controlling is the process of measuring
progress toward an objective, evaluating what remains to be done,
and taking the necessary corrective action to achieve the
objectives. In project management terms, it involves determining
variances from the approved plan, then taking action to correct
those variances.
Coordinating is the act of synchronizing
activities to ensure they are carried out in relation to their
importance and with a minimum of conflict. When two or more entities
compete for the same resource—time, space, money, or people—there is
a need for coordination. The primary mechanism of coordination is
prioritization.
The Project Management Institute, an
organization dedicated to advocating the project management
profession, has produced a valuable document called
A Guide to the Project
Management Body of Knowledge (PMBOK® Guide). This publication
provides a broad view of what project management professionals
should know and what they do in performing their work. This guide
identifies and describes the body of knowledge that is generally
accepted, provides common project management terminology and
standards, and acts as a basic reference for anyone interested in
the profession of project management.
The PMBOK® Guide groups project management processes into five
categories:
1. Initiating: Defining and authorizing
the project.
2. Planning: Establishing the project scope, refining the
objectives, and defining the course of action to attain the
objectives.
3. Executing: Integrating people and
other resources to carry out the work defined in the project plan.
4. Monitoring and Controlling: Tracking,
reviewing, and regulating the progress and performance of the
project plan, identifying where changes to the plan are required,
and taking corrective action.
5. Closing: Finalizing all activities
across all the process groups to formally close the project.
Each of these groups
has a number of interrelated processes that must be carried out for
the success of a project.
The
PMBOK® Guide also identifies nine areas that describe the
knowledge and practice of project management:
1. Integration Management. Identifying, defining,
combining, unifying, and coordinating the various processes and
project management activities within the project management process
groups. It includes developing the project charter and plan,
directing and managing the project execution, monitoring and
controlling project work, controlling change, and closing the
project.
2. Scope Management. Ensuring that the project includes
all the work required, and only the work required, to complete the
project successfully. It includes collecting requirements, defining
scope, creating a work breakdown structure, verifying scope, and
controlling scope.
3. Time Management. Managing timely
completion of the project. It consists of defining activities,
sequencing activities, estimating activity resources, estimating
activity durations, developing schedules, and controlling schedules.
4. Cost Management. Estimating,
budgeting, and controlling costs to complete the project
within the approved budget.
It includes estimating costs, determining budgets, and controlling
costs.
5. Quality Management. Determining
quality policies, objectives, and responsibilities so that the
project will satisfy the needs for which it was undertaken. It
consists of planning quality, performing quality assurance, and
performing quality control.
6. Human Resources Management.
Organizing, managing, and leading the project team. It includes
developing human resource plans and acquiring, developing, and
managing project teams.
7. Communications Management. Ensuring
timely and appropriate project information, including its
generation, collection, distribution, storage, retrieval, and
ultimate disposition. It consists of identifying stakeholders,
planning communications, distributing information, managing
stakeholder expectations, and reporting performance.
8. Risk Management. Conducting risk
management planning, identification, analysis, response planning,
and monitoring and control on a project. It includes planning risk
management, identifying risks, performing qualitative risk analysis,
performing quantitative risk analysis, planning risk responses, and
monitoring and controlling risks.
9. Procurement Management. Purchasing or
acquiring products, services, or results needed from outside the
project team. It consists of planning procurements, conducting
procurements, administering procurements, and closing procurements.
To learn more about the concepts discussed on this page, see
Improving Your Project Management Skills.
Recommended Books
Improving Your Project Management Skills.
American Management Association.
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